You can get more information by clicking the links to visit the relevant pages on the vendors website. The links provided point to pages on the vendors websites. The information is provided "As Is" without warranty of any kind. At least for one customer, "answer on headset" was working after uninstalling the "Jabra Direkt" software.Disclaimer: This webpage is intended to provide you information about patch announcement for certain specific software products. The CTI Client does not require "Jabra Direkt" software.receive only OnAudioStateChanged events (from a Plantronics headset). If the headset is paired with a smartphone, the PC may not receive the click on the headset.Two parallel headsets from the same manufacturer may interfere with each other (for example, Jabra Stealth and Jabra Pro 930).Connecting via a USB hub can also cause problems.Try to connect the headset to a different USB port.If the headset is directly connected to a laptop via Bluetooth (without a dongle), the call answer function via the headset button does not work.If the headset includes a Bluetooth dongle: Use the Bluetooth dongle!. If the headset has a docking station: Disconnect them temporarily from the power supply to force a reboot.If call answer by the headset key does not work: If the CTI Client is installed as SoftPhone on a terminal server or operated via remote desktop, the call answer/hanging-up via headset does not work (for technical reasons).įrom CTI Client Version 3.1.009 there is a solution for this. At the end of the call, the headset is set to "onhook".In call state "connected", the headset is set to "offhook".When a call comes in, the ringtone of the headset is activated.The CTI Client can recognize this keyboard event and use it to accept calls and to hang up. That is, the headset button is reported as a normal keyboard event. from Sennheiser) have a button for call control and report in the Windows device manager in the group "Input devices (Human Interface Device)" as "HID-compliant headset". The small USB Bluetooth dongle must be plugged into the computer.Hint: The headset base station must be connected to the computer via USB.Yealink headsets are supported as HID compliant headsets. Then press the button twice on the headset, so that it goes again Idle. If the headset is taken from the base (without a call), it will be automatically activated. The call signaling and call answer only work if the headset is in idle mode.It may be necessary to specify "PC" as the default in the Plantronics Control settings. In the case of an incoming call, the LED "PC/VOIP" should be switched on at the base station.In the CTI Client, under select "Plantronics".In the Plantronisc Hub software, click on and switch off the PC ringtone here.You can set the "Target Softphone" to "None". In the Plantronics Hub software, click.If the headset is connected to the PC, this should be displayed in the Plantronics Hub software on the "Info" tab.On the download page, supported models are listed. The " Plantronics Hub" software must be installed on the PC.In the CTI Client, select "Jabra" under.The setting as "standard softphone" is important for the call signaling on the base+headset to work as well as the call acceptance on the headset.In the Jabra Direct software, click "Device Settings" and set "Preferred softphone" to "Standard softphone".If the headset is connected to the PC, the Jabra Direct software should show "Device ready for use".Jabra Direct 2.0 (version 4.x.xxxx) is not yet supported.The "Jabra Direct 1.0" software must be installed on the PC.NET Framework 3.5 must be installed on the PC. Now you can try to answer a call using the headset key. Jabra Direct is complimentary computer software that enables users to optimise and personalise their Jabra devices.In the CTI Client, under select "Jabra".Ī click on the "Test" button should display "OK".If the "Jabra Direct" software loses the connection to the headset several times at the start of the CTI Client, you should uninstall the "Jabra Direct" if possible.As of version 3.0.051, the CTI Client no longer requires "Jabra Direct" software.Unfortunately, a successful test does not guarantee that the call answer on the headset will work. You can use the "Test" button to check whether the headset can be addressed for control functions. Yealink WH66, Yealink WH67, Yealink BH72 lite,.Tested models: "Jabra PRO 930", "Jabra EVOLVE/EVOLVE2 65 UC" und "Jabra Stealth UC MS".The headsets of the following manufacturers are supported: Unfortunately, it can not be guaranteed that call-answer / hang-up using the headset button will work with all models of the listed manufacturers.Īnd even with the tested models, there were problems on individual Windows PCs. The CTI Client supports special wireless headsets, so that a call can be answered and hung up via a button on the headset (in principle).
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